At Rosen Innovation we regard quality as a measure of our performance seen from the customer's point of view. Our goal is to always ensure that we understand the customer's needs and exceed the customer's expectations of our products. We listen to our customers and constantly strive for continuous improvement of the business.
Managers and employees should have knowledge of the customer’s expectations as well as laws, requirements and regulations on the goods we deliver.
It is the management’s responsibility to support, coordinate and follow up the quality work. Preventive quality measures should be prioritized and management is responsible for continually and targeted work on improving quality measures implemented throughout the organization.
An important part of our quality work is to ensure that there are the right conditions through equipment and competence development, allowing all employees to perform their work in the best possible way. All employees should be given the opportunity to understand their own role and be able to take responsibility for the quality of their work. An important part of this work is that the management clearly delegates responsibilities and powers as far as possible.
If a quality shortage occurs, management together with the employees will prevent repetition from occurring. All employees should immediately take appropriate measures to resolve a quality shortcoming in the fastest and best way.
Rosen Innovation’s quality work is to be penetrated by customer focus, own responsibility, understanding, co-influence and immediate implementation of the necessary measures to strive for a maximum value for the customer. Our goal is that by 2018 our quality system will meet all requirements according to ISO 9001 and we work according to the Lean philosophy.